So much happens in conversations…

By Nedra Chandler, 3-minute read

What conversations are you having today?

So many conversations miss the intended mark, don’t they? And yet so much happens through conversations if you’re present to the people you are relating with in that moment.

“Presence” & “practice”

By “present” I mean paying attention. Belonging to the conversation you’re having.

Presence takes practice, yet it can be as straightforward as noticing a few things in your immediate environment, as Ellen Langer, Harvard’s “Mother of Mindfulness,” points out in her compelling work. Search her on Google and you’ll find video clips and articles on this topic.

What we mean by practice is summed up by master coach and author Doug Silsbee below (thanks to Bebe Hansen’s post of this quote from Doug):

Coaching conversations, online/on demand content, team building and what else?

Triangle Associates and Elation Inc. teams work with leaders, groups and organizations in all kinds of settings. Those of us here who focus on organizational health work together to design a whole range of half-day to multiple-year engagements that support leadership growth and evolution.

I am a credentialed executive coach who works mostly with government leaders and teams. My practice is expanding through referral. I’ve noticed that many come to me with some version of a commitment: “I want better energy and stamina than I have now” or “I am committed to building greater trust in my team.”

Mastering your own mindset is at the heart of both those desired results of our clients. We work together while you discover for yourself how you’re going to show up and own the skills you already have in these areas, or further develop them. If that’s your commitment and you practice, it’s a given: you will manage your energy. You will build greater trust. The work unfolds in a series of conversations and structured-yet-still-organic work with key elements of grounding, awareness, choices, and practice.

Returning to the example of managing your energy, you might decide to learn and apply relevant neuroscience. Along with many other public and private clients, a National Park Service team we have worked with for over a year is now using our online content here to support them.

Daily life itself has an uncanny knack for showing us what’s needed and what’s most important. So while life continues to be a great teacher no matter what, moving through the Elation’s self-paced content on your own or in groups is one effective way to expose yourself to, for example, key content on:

the unconscious brain
fast and slow thinking
cognitive bias
social brain
fixed & growth mindsets
personal accountability
quieting the mind, and
brain-body system.

Here is a playful-yet-challenging invitation to practice something today if you’d like

When you converse today, notice your assumptions, listen, and dial those assumptions back.
Maybe you don’t know what someone meant? Ask.
Use your authentic strengths and skills while you listen to connect.
Notice that you might feel different listening to connect than when you are listening to judge.

What are you learn and apply from this experience even one time through?

I’m so curious what you think about 2 things now

What do you see are the key features that will work best for you in a package of coaching services for government leaders and teams?

And what are your thoughts about artificial intelligence-based coaching? Is there a demand for that in your world? In a recent article from the Coach Federation, Matt Barney, Ph.D wrote,

Coaching AI is poised to dramatically grow the coaching industry by disrupting money people already spend with the training industry. I suspect this is likely because most trainers know that very little of training transfers to the job, whereas our coaching approaches are always grounded in helping clients achieve their goals and adapt as the engagement proceeds. Coaching AI allows a typical coach to improve the scope of impact and grow business without hurting current non-technology enabled coaching engagements.

Please send your perspectives to: cadence@montana.com. Thank you!

A bit about me: I work with government clients and their partners as a professional coach and third-party facilitator in navigating conflict, change and learning opportunities of all kinds. Find me here once a month, more of my long-time work mates at Triangle Associates and my colleagues at Elation. If you see something of value here for you or someone you know, please pass it along. Thank you.

Are you triggered?

By Nedra Chandler, 5 minute read and practice

Thanks to friends and colleagues sharing heartfelt expressions, here are a few sentiments that especially stand out in the past 24 hours, some triggered by the vote in the Judiciary Committee, some just about ‘what is’:

“I am struggling under waves of lifetimes of what women navigate — the violence and the silencing.”

“Just rage. Weeping now. That’s all.”

“When do we start burning it down? Is that today?”

“The future of leadership will have more yin in it. feminine and masculine together both/and. Yin and yang.”

“I am casting a net now for all the wild beauty I can find.”

A practice for coaching yourself

If you are feeling triggered or transported to personal or collective trauma, here is your invitation to use this practice called above and below the line as much as you have an appetite for right now. I got it from the author Jim Dethmer who adapted work of Michael Bernard Beckwith. Please share the work as far and wide in the service of conscious leadership.

You know I’ve been geeking out practicing the ins and outs of conflict prevention and coaching moves since 1990. I’m telling you “4 ways of leading in the world” is gold. This is a significant resource I want you to have and I’m betting you’ll use. Jim Dethmer, the author of it (with Kaley Warner Klemp) told us he is glad to have us share it far and wide. This post is primarily for coach clients and other coaches in my network who are practicing with their own states of awareness on purpose.

The context for using the U.S. Supreme Court confirmation was just a door through which I wanted to share this post, because I experienced the flow of so much emotion into my own community life (and my inbox) about it. It seems to me it’s excessively triggering me and so many of us at this moment that I abandoned my other post about Lumina Learning and decided to share this instead for the September post.

Back to the practice. Yesterday Dethmer led a group of us (professional coaches I’m happy to be studying with for the next 3 months) through his 1-page visual he calls “4 ways of leading in the world” and related 1-pager called “above and below the line.” Both visuals need very little explanation and can take less than a minute to practice once you grok it. At the very end of my post here, if you want a sample, I’ve offered you a step-by-step version of how to use them. Easy.

“Remember, through practice we grow in our awareness and that’s the point,” he said, “shifting in our states of consciousness.” Jim is a master coach, author and founder of The Conscious Leadership Group.

You’ll find the links to Dethmer’s source documents at the bottom of the post.

States of Being — or “ways of leading in the world”

Dethmer says probably most of us will spend our lifetimes moving between and among 2 or 3 of these states all the time. Period. He calls the states (only showing 1 to 3 here, of 4 total):

“To me” (life happens to me);

“By me” (I make life happen);

“Through me” (I cooperate with life happening);

Summary: to me, by me, through me. Three states of being.

You are probably like most of us: scared and triggered at times. “To me” might sound like: “Someone should fix this.” “Whose fault is this?” “Why me?” That comes and goes and comes and goes through life. So, it makes sense to practice with all the moves, but especially the one between “to me” and “by me.”

“By me” might sound like, “I’m so curious!” “What can I learn here?” “What do I want?” The point is to start noticing ‘where you are’ between these two states at any given moment. Why notice? Because then you have a choice to stay there or shift your state on purpose.

Have I lost you? If so, I predict you’ll see his 1-page visual and say, “I get it now. I can use this.”

Dethmer asked us to play with this reality that we move all the time between acceptance/trust “above the line” and resistance/threat “below the line.” And he even made a guess that probably about 95% of us spend about 95% of our time below the line. That’s the line: managing threats below the line, surrendering to trust above the line. Stick with me now, this is going to get real.

These are not “stages” of adult development, they are states of being. It’s not like we move through and ascend. We move around back and forth all the time between these states of states of being.

Dethmer points out that when we are in fear/defense mode it’s often about survival and flight, fight or freeze. In that state, we are “not available” to stabilize ourselves and make a different, conscious choice about what we are learning, what we can create, and what ‘wants to happen’ through us. As in neurobiologically: not much available.

That stuff above the line where we sort of come undone and can see “see unlimited possibility,” wonder and awe comes at a price of “surrender.”

Think of intense gateways of pain you’ve already come through where you could not fight, collaborate, withdraw, or win. That’s surrender.

About birthing babies as one example…

One personal experience I don’t mind mentioning in a business blog (ha!) is the opening and dilation of my cervix to a full 10 centimeters to allow for the birth of my 9-pound babies. At the end it was total surrender.

It seems to me that not all “intense gateways of pain” seem to yield such obvious benefits (e.g., babies), yet that’s where trust comes in, cooperation: “where acceptance meets fear.” Ah, there we are. Now we’re learning. Now we’re asking, what’s life showing us? What wants to happen here?

Those of you who are my coach clients and partners, “where are you now?” Just notice. Once you notice, your choices open up, don’t they? They sure do for me.

Optional look at how I assessed a few moments for me

I checked out the quick list of sample “statements, behaviors and beliefs” above and below the line and was asked, what one or two things in each column feels or sounds like me?

Below the line, my own self talk included:

Statements: most similar to my talk track: “they don’t get it.”

Behaviors that stood out for me: “get overwhelmed.”

Beliefs included: “there is a threat to me occurring out there.”

Finish playing this with me now by looking at the list of sample statements in what sounded true above the line:

My Statements: “I feel worried about this Supreme Court nomination.”

My Behaviors: “breathe” and “take responsibility” and “appreciate my friends and community” (as well as organizers, and ultimately leaders in the Senate who will vote “no.”)

My Beliefs: “there are more than just one or two possibilities…” and “all people and circumstances are my allies.”

Go here to get the two 1-page visuals

Go to https://conscious.is/resources
Scroll down to “handouts”
Look at the one-pager “4 Ways of Leading” first
Now play with the one-pager “Locating yourself: Above or Below the Line”
Heightened awareness. Now what state do you choose? There is no “right” answer…really

Thank you Jim Dethmer and Conscious Leadership for your generous gift of this practice for us as we lead ourselves through yet another challenging moment, and the next, and the next.

A bit about me: I work with government clients and their partners as a professional coach and third-party facilitator in navigating conflict, change and learning opportunities of all kinds. Find me at http://www.cadenceinc.us and more of my long-time work mates at http://www.triangleassociates.com. If you see something of value here for you or someone you know, I’ll appreciate it if you pass it along.

By Liz Moore, on the Little Blackfoot by Avon

Stand in the river that flows through you

Scott on the Mighty Mo (Missouri) River near Craig, Montana, August 2018

By Nedra Chandler

Hi friends,
What I have for you this month is a link to a blog post that has been requested of me several times since I first wrote it some years ago. I was happy to have the University of Utah College of Law post it yesterday.

In my world, this ‘triangle of satisfaction’ is some of the best applied theory out there for group dynamics in any setting. For example when humans are either deciding to seek agreement or not, or actively collaborating, or not– especially in the realm of public decisions.

It might be relevant to apply to your individual self too. What constitutes a good day in your life right now? What are your main substantive, procedural and emotional needs in the life you are composing? Are some of your needs below the surface?

When they are underneath, do you maybe forget to notice or feel them sometimes? Welcome to the big club of humanity. Yet neuroscience (and poetry) tell us that access to our feelings is a big part of what makes us innovative, emotionally intelligent and resilient in these times. All times.

Here is encouragement to each of you paraphrased from Ralph Waldo Emerson. It’s something I repeat to myself often: stand in the river of power & love that flows through you. Translation: remember, re-member for just one example, your body is more than a handy vehicle to take your head to meetings or your other work. Use all your resources. Feel your feelings and use them along with your brain power to swim in the complexity all around us. It seems we might all be better off that way, over the long term, for our generations and the ones coming next.

More wisdom from rivers from Norman Maclean:
“All there is to thinking is seeing something noticeable which makes you see something you weren’t noticing which makes you see something that isn’t even visible.”
― Norman Maclean, A River Runs Through It and Other Stories

A bit about me: I work with government clients and their partners as a professional coach and third-party facilitator in navigating conflict, change and learning opportunities of all kinds. Find me at http://www.cadenceinc.us and more of my long-time work mates at http://www.triangleassociates.com.

Apply the Power of Vulnerability to Have a Better Day Today

by Nedra Chandler

About Letting Your Guard Down More Often, On Purpose…

If you’re walking through life with your armor on all the time, trying not to show you’re vulnerable, you’re missing a lot. You’ll show up less skillfully and make fewer contributions to the good of the whole than you are capable of. Period.

I know for example when I am overextended (tired, hungry, haven’t slept well), I might get overly interested in being ‘right’ about things; I might try to save face rather than risk connecting with someone; or I might just shut down and hide out – too spent to listen or be heard, or both.

We the people seem especially triggered these days as our politics, health care, education, land management and other systems we rely on become more polarized. “Triggered” in this context means “to cause a strong emotional reaction of fear, shock, anger, or worry in some individual or group.” For example, I take this position, you take that position and those positions are polar opposites with a lot of blame assumed on each side.

Dr. Brene Brown has become famous, in part, for researching shame and vulnerability. She says that:

“vulnerability is the birthplace of love, belonging, joy, courage, empathy and creativity.”

Wow, what an invitation to take off one’s armor!

Brown looked for things she could predict about what causes people to live with a deep sense of worthiness – worthy of love and belonging. After 6 years of research and a ton of data, it turned out the courage to be imperfect, to “let go of who you think you should be in order to connect” is necessary. Willingness to be vulnerable helps move us out of a reactive mode and into a more resourceful way of being and belonging. Brown is a great storyteller by the way, and in one of her Ted Talks with over 8 million views, she tells the story of how her research led to a personal breakdown. She said she “hated vulnerability” and had to deal personally with her own findings.

See Rachel Caldwell’s Guest Blog at EDRblog.org

What got me back to this topic is that my friend Rachel Caldwell, a former Triangle Associate, wrote a compelling blogpost yesterday on the power of vulnerability in conflict resolution.

I recommend it. Besides pointing to Brown’s research, Rachel includes a personal story herself that provides great backup for an approach I use with the government leaders and teams I coach too. Trust–remember that a big part of trust between people is rooted in vulnerability–is the most important foundation for leading yourself and leading teams.

Government is Like a Marriage…Best to Take A Learner’s Stance

In sickness and in health. ‘Til death do us part.

Democracy in this country, and all over the globe, is an ongoing experiment. It’s alive, shifting and changing with the influence and participation of each individual and the whole. The experience of self-governance is always evolving, slow-going, messy, uncertain. Because I’m a government geek, I continue to work on ways to express and put to use what we now know about the power of trust—in service to the living systems we use to govern ourselves.

DIY (Do it Yourself) Coaching

Here is a classic model you can apply to your own self and to the communities you work in. It comes from the coaching profession, the simple arc of:

awareness
choice
action

Awareness, choice, action. Awareness, choice, action. See? It’s a repeating loop. How do you personally move through that loop hour to hour, day to day?

This is intensely dynamic process requiring commitment to keep practicing as we change, and conditions change.

To repeat:

we possess the ability to tap our awareness of our own state and that of others moment to moment in any hour, any day;
we discover what we can be and do, and then make choices;
we practice doing those things, being those things.

Then we go around the circle again…awareness, choices, practice; awareness….we do this alone. We do this together.

The thing is, being aware of our own state includes being aware of our current ability to trust and be vulnerable, which, as Brown says, is the birthplace of love, belonging, joy, courage, empathy and creativity. We can follow that awareness with choice and action that build those things. It’s all within our own power to manifest these attributes, through awareness, choice and action.

Risk and uncertainty is ever present and will never go away. Trust is about being vulnerable and not knowing where it’s all going and still acting in service to what matters to us.

Trust in self, trust in others, and trust in flexible-yet-principled institutions of democratic governance and decision making have the same positive results. So the message from Brene Brown, my friend Rachel Caldwell, and me today is to take off your armor and find the courage to be vulnerable. More love, belonging, joy and creativity await those who dare.

A bit about me: I work with government clients and their partners as a professional coach and third-party facilitator in navigating conflict, change and learning opportunities of all kinds. Find me at http://www.cadenceinc.us and more of my long-time work mates at http://www.triangleassociates.com.

Some of my past posts on trust and trust in government were to point out it’s possible to operationalize and practice trust. Commitment trust, for one example, is especially practical in personal and workplace settings. See my friend Faith Ralston’s work on that topic here. Also a post I wrote a few years ago about trust in government using the Malheur situation as grist for the mill.

Power of Questions: Here are 7 from Stainier

by Nedra Chandler

Here’s the thing that says the most about the power of questions to transform crappy situations into better ones, maybe even MUCH better ones:

“Questions elicit answers in their likeness“– Krista Tippet, in On Becoming Wise

Below are 7 great questions you can use with anybody you work or play with from Michael Bungay Stanier’s recent book on changing the way you lead forever.

This is my third decade of work in the conflict management and coaching field. I practice, practice and practice the art of asking better questions. Am I perfect at questions in the moment that help people magically discover where they are ready to go next and how they can show up? No way. But wow, does it ever pay back — more than any other single thing I practice.

This week’s post is short and sweet and immediately useable. It’s an excerpt from one of my National Park Service friends (thanks David) who shared these so-useful questions. Here the 7 questions from Stanier.

Hi Nedra,

I have enjoyed Michael Bungay Stanier’s 2016 book The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever. It is a quick read. The focus is on working to develop a practice to shift behavior from advice giving to curiosity. I personally struggle with the “advice giving monster,” I think this is a very practical resource, here are the cliff notes:

Coaching is simple. Coaching can be done in 10 minutes or less. Coaching is a daily, informal act. You can build a coaching habit, “but only if you understand and use the proven mechanics of building and embedding new habits.”

Question 1: “What’s on your mind?”

A good opening line can make all the difference (just ask Charles Dickens, the Star Wars franchise, or any guy in a bar). The Kickstart Question starts fast and gets to the heart of the matter quickly. It cuts to what’s important while side stepping stale agendas and small talk.

Question 2: “And what else?”

The AWE Question keeps the flame of curiosity burning. “And what else?” may seem like three small words, but it’s actually the best coaching question in the world. That’s because someone’s first answer is never the only answer — and rarely the best answer. There are always more answers to be found and possibilities to be uncovered. Equally as important, it slows down the question asker’s “advice monster” — that part of every manager that wants to leap in, take over, and give advice/be an expert/solve the problem.

Question 3: “What’s the real challenge here for you?”

This is the Focus Question. It gets to the essence of the issue at hand. This question defuses the rush to action, which has many people in organizations busily and cleverly solving the wrong problems. This is the question to get you focused on solving the real problem, not just the first problem.

The first three questions combine to form a powerful script for any coaching conversation, performance-review formal, or water-cooler casual. Start fast and strong, provide the opportunity for the conversation to deepen, and then bring things into focus with the next questions.

Question 4: “What do you want?”

This is the Foundation Question. It’s trickier than you think to answer, and many disagreements or dysfunctional relationships will untangle with this simple but difficult exchange: “Here’s what I want. What do you want?” It’s a basis for an adult relationship with those you work with, and a powerful way to understand what’s at the heart of things.

Question 5: “How can I help?”

It might come as a surprise that sometimes managers’ desire to be helpful can actually have a disempowering effect on the person being helped. This question counteracts that in two ways. First, it forces the other person to make a clear request, by pressing them to get clear on what it is they want or need help with. Second, the question works as a self-management tool to keep you curious and keep you lazy — it prevents you from leaping in and beginning things you think people want you to do.

Question 6: “If you’re saying yes to this, what are you saying no to?”

If you’re someone who feels compelled to say “yes” to every request or challenge, then this question is for you. Many of us feel overwhelmed and overcommitted; we’ve lost our focus and spread ourselves too thin. That’s why you need to ask this Strategic Question. A “yes” without an attendant “no” is an empty promise.

Question 7: “What was most useful for you?”

Your closer is the Learning Question. It helps finish the conversation strong, rather than just fading away. Asking “What was most useful for you?” helps to reinforce learning and development. They identify the value in the conversation — something they’re likely to miss otherwise, and you get the bonus of useful feedback for your next conversation. You’re also framing every conversation with you as a useful one, something that will build and strengthen your reputation.

Try these out and I will so enjoy hearing how it goes for you, using these or your variation of these…please do send me a note to cadence@montana.com.

A bit about me: writer, Montanan, mediator and development coach for government leaders & teams. Find me and my long-time work mates at Triangle Associates and please sign up to receive my monthly posts in your inbox by typing in your email address here.

We help people listen and talk with each other with purpose and clarity. We find out what people are ready for and design custom collaborative or other opportunities. We serve as guides on the side to help participants find common ground and take action where they choose.

Thank you note to government team for raising the gross national peace index in Yellowstone in winter…

By Nedra Chandler

Hi friends, I understand Connecting Citizens with Our Government is this year’s theme for Public Service Recognition Week (May 6-12). It’s a week organized every year by the Public Employees Roundtable to honor those who serve as government employees in this country.

I wrote a guest blog that one of the Yellowstone winter use team members told me was a kind of thank you note he was glad to receive.

So, here is my heartfelt thank you to the old Yellowstone and Grand Teton winter use team for their service. Sending appreciation to those of you all over the country carrying out the inspiring National Park Service Organic Act today and every day.

More Peaceful Winters Reign in Yellowstone

Leaders Get Your Non-Fussy 360 Degree Feedback to Move Forward

By Nedra Chandler, 5-minute read

I just had a heart-to-heart talk with a friend who is the leader of an organization in the middle of some extra churn. There have been departures of permanent staff, a busy season coming up, hiring for positions and a lot of competing priorities at the exact time when there is no slack in the system or schedule, least of all her schedule.

While her many years of experience and successes make her confident about what she brings to her leadership role, she’s feeling a troubling sense of isolation from her larger team. She said some days it feels like she has a shrinking number of people she can count on to speak their minds with her. For example, she said her board is not super engaged or active at the moment, her senior staff are out of the office a lot managing their own projects and staff, and she senses a pervasive attitude of “let’s just make it through this quarter and talk later…” Now what?

While it may seem a counterintuitive move, now may be a great time to amp up her resilient self-awareness, pick of posse of 7 or so people to get and give some fresh and focused feedback. Low-tech (not online) and clear about the purpose. I’ll start by giving you the take home points up front.

5 take-home points for leaders with that feeling of a little bit of lonely isolation right now…

First the good news/bad news reminder that feedback is everywhere, all the time. Whether it’s invited or not, welcome or unwelcome, direct or subtle, verbal/nonverbal, written or implied, it’s everywhere. (See my post on this topic using insights from co-authors of Thanks for the Feedback, Sheila Heen and Doug Stone if you’re interested.) What’s hard is focusing on tangible or other feedback you’re ready to use.
Everyone has self-limiting behaviors. No one is spared. Because we’re humans. You are already an accomplished leader. Focus on the habits that limit you now.
This low tech 360 posse I describe below is not a one-shot deal. Expect it to take months, no, a lifetime (!) of small, daily commitments and practice with one thing, one habit at a time (not 12 or 15 things) you’ve chosen to grow yourself out of and into your next lively state of being.
Frequent, regular check ins with a posse of people you trust (or at least respect) will be key. Probably one person at a time, but it could be a group on the phone or in person, every quarter or so.
Briefly and simply listen to them and thank them for telling you whether or not they notice you making progress on the one habit you are attempting to shift. The hardest thing: no explanations and certainly no excuses: just “thank you.” Then you privately choose how you deal, or not, with what you hear.

**Reminder of why online 360 degree feedback is valuable…and there is often a ‘too muchness’ at the same time**

Frequent, regular feedback is crucial, transformative in some cases, to support your development and your capacity to be of service to what you care about most. If you like an evidence base for this, it’s already in the bag.

Also, when leaders set the example of working on their self-limiting habits for the good of themselves and the good of the whole, people notice and appreciate it. It gives your staff and partners extra permission and encouragement to keep learning and developing themselves as well.

As a credentialed coach facilitator who uses a range of online 360-degree feedback tools, especially the ones my government clients lean to, I’m not giving up on the online tools. But I am not recommending them for leaders at the top of organizations. The online tools have an important function, and especially for staff. But for top leaders in particular, I believe there is a too-muchness about many of these intensely-designed online tools — too many competencies, so much anonymous feedback, sanitized and over-systematized. Overwhelm too often ensues. Shut down may follow.

How do you get diverse-yet-pointed feedback more simply?

I am excited about a fresh approach to getting 360-degree (full circle) feedback for leaders. The heart of it is a small, frequently-consulted posse of colleagues such as direct reports, board members, and partners.

I owe Marshall Goldsmith a debt of gratitude for teaching his approach to me and the other Lead60 coaches — encouraging us to use it and share it widely for adapting and using. If you are one of my coach facilitator readers or colleagues please email me at cadence@montana.com and I can send you the basis to lead the process. In the meantime, the briefest explanation I’ve seen yet is contained in this disarming note from a leader. See how he made it possible to say no? See how he made it easy to say yes?

Hi (NAME),

I’m not sure if you are aware, but (names of leadership team here) and I have been working with Nedra on our leadership team development and personal growth, with the aim of improving our organizational and leadership skills and styles. As part of that, we are using a sort of 360 degree approach to get feedback from our “posse.” I would like you to be a member of my posse.

Yes, you are allowed to say “no!” But it’s pretty simple and won’t take much time. If you are game, Nedra will contact you relatively soon to schedule a 10-15-minute phone conversation for some time before April 6.

From those visits, she will provide each of us with thematic yet focused feedback that will not be attributed to any of our posse members. You don’t need to respond to me. I’ve copied Nedra, and you replying to her will get things moving (or not!).

Thank you for considering my request, (name of leader)

Shouldn’t we focus on strengths? Why focus on habits they notice in us like frowning, sighing, not listening, or always being in a hurry?

Granted, it’s wonderful to hear genuine positive feedback about your strengths. Truly. And it’s important to solicit that. Granted too, it’s not fun for most of us to hear negative feedback about ourselves and how we’re coming across to a group of various humans. It’s important to solicit that too. Especially in this particular approach to full circle feedback. This way, you get right after the tangible, actionable things.

We’ve all been there. Feedback is a gift, and you get to choose what you pay attention to. All feedback is not created equally worthy or ‘accurate,’ yet it’s information you can use to heighten your awareness and inform your own choices. That’s the gift of it. Admittedly, the whole deal is also fraught with a bunch of messy, irrational humans in it, and therefore the situation is ambiguous at times. That’s why you use a coach facilitator to guide it from the side.

The title of one of Marshall Goldsmith’s books, What Got You Here Won’t Get You There says so much about what is at the heart of stalling out at the top. As Goldsmith points out that the higher you rise in your organization, the more likely your problems are likely to be behavioral. Marshall’s newest book with co-author Sally Helgesen, also covers some of this ground beautifully in How Women Rise.

Remember you are here in this leadership role because you’re already smart, strategic, focused and probably a strong communicator. What that means is that what’s left to work on are behavioral things. Habits.

You, like every other mortal on the planet, sometimes default to habitual responses or reactions — some that do and some that don’t serve you or your organization. The consequences of our leadership habits run the gamut from small to huge in these cases. We all do this unconscious thing — default, automated behavior called habits.

Habits are notoriously hard to recognize in yourself and difficult to shift once you do. Can adults change their behavioral habits? Emphatically: yes. It’s because of neuroplasticity and it’s some of the best news we humans have gotten from science during this decade. The best news of all: your behavior lies within your control–unlike toddlers, the global economy and other peoples’ choices.

Have you noticed people are less likely to risk telling you how your habits affect them since you rose closer to the top?

Have you considered that your power and influence has been growing? And along with that expansion, it got a lot harder than it used to be to have others feel safe telling you, for just one possible (yet common) example:

“Your way of consistently defaulting to being the first to talk in a meeting, is keeping the people around you from contributing for fear of being out of step with you and your views. They are censoring themselves, knowing you’ll speak first anyway…”

I listened to a former US Attorney General describe how, after he got some similar feedback to the above, he began to practice waiting to speak until everyone in the room had the chance to contribute. Why? He (and the country) needed the benefit of his staff’s diversity of views. Knowing that if he spoke first it would dampen the courage of others to disagree, he coached himself with the internal reminder:

“I will practice waiting until I’ve heard from everyone present before I chime in.”

Viola. With practice, he says he entered a new realm in leadership effectiveness with that one fundamental shift.

For another example:

“Your chief of (whatever) can’t find an opening to let you know that the way you sigh out loud and your mouth goes into a big frown when you’re thinking makes staff and other leaders avoid you. Some (inaccurately) perceive your sighs as a sure sign you don’t like or respect them.”

Can you see yourself or people you know in any part of these examples?

If you’re still reading, then maybe you’re ready for this! I invite you to find your own development partners and serve as a partner to your colleagues in the same way. When you choose it, it can be rewarding beyond measure.

See What Condition Your Condition Is In

By Nedra Chandler, 1-min read, 3 min listen to the tune see link below*

What condition is your condition in right here, right now?

Picture slumped shoulders, crossed arms, avoidant or flat facial expression, defended, closed.

Now envision what one leader I know calls her athletic stance. An athletic stance can be any size or physical strength, yet the shape gives a sense of being present, ready, aware, alert-yet-at-some ease at the same time. Open.

Now just look at you. How are you currently…arranged?

I am more and more frequently paying attention to the very shape of my own body, and my clients’ bodies.

I want to convince you this is useful, super relevant data to notice about yourself and others.

What if you run a little experiment for yourself: what happens when you tune into this information on purpose, even just a little more often? What tangible, visible effects follow?

Earlier this year, I facilitated an off-site retreat for a government agency senior management team. As they sat together, they confirmed the desired outcomes they had set for their time together.

I asked, “is there anything you need to count on from each other in order to accomplish these things together?”

(there was a longer-than-usual thoughtful pause here…)

“be open,” said one, “stay open.”

Genuine nodding of all heads and a brief conversation followed to interpret together what that might look like, sound like, feel like in action.

It turns out that to them, ‘stay open’ had to do with cultivating awareness of internal and external states on purpose, more deliberately staying receptive to possibilities a bit longer than might otherwise be typical for them. Sort of a:

“we don’t know exactly where this is going next…let’s create the best possible conditions for ourselves so that we can create the best possible outcomes, together.”

This team’s encouragement to each other was toward that. Stay open, they said.

To repeat, I’m dropping in to see what condition my condition is in, and I’m checking out the shape of my client bodies and teams at the same time. By that I mean my stance, their stance — individual and collective group shape.

Why? Because whether you are guiding from the side, or actively participating, or both/and at the same time, you get immediately-useable data. This information helps you make the most skillful choices you can about how to contribute, how best to engage, moment to moment in service to your purpose.

In the fine grain here, consider the connections you might notice between the shape you or someone else takes and how the verbal content of what they say out loud might come across to you.

For example, imagine a speaker in front of you who has her arms relaxed at her sides, maybe palms open toward you, asking,

“I want to hear what you think about this policy change.”

Now change her stance in your mind’s eye. She has her fists above her head, high in the air in the victorious ‘V” shape and feet planted apart — apparently a version of the universal, across-cultures power pose — and she’s still saying the same thing,

“I want to hear what you think about this policy change.”

Hmmmmm. Are the impacts of these two scenarios significantly different in your view? Or just a little? Or not much if any?

There is no ‘right’ answer here, yet certainly something to consider in your day-to-day leadership of you and your co-conspirators…

If you can spare a few extra minutes for fun, listen to Kenny Rogers sing Just Dropped In to See the Condition My Condition Is In* (1972), singing “Yeah, yeah, oh yeah…” right HERE exactly 46 years ago today.

A bit about me: writer, Montanan, mediator and development coach for government leaders & teams. Find me and my long-time work mates at Triangle Associates and please sign up to receive my monthly posts in your inbox by typing in your email address here.

Rock and Roll: Use the Triangle of Satisfaction to Design and Facilitate Effective Collaboration

By Nedra Chandler, 3-min read

Humans can be Bermuda Triangles of needs.

If you are a leader, team participant, or facilitator of collaborative work of any kind, I promise you at least one insight you can use and apply directly to what you do. Here are 3 points of the triangle representing human needs for 3 different kinds of satisfaction.

Maybe you work with a team or an inter-agency or other multiparty group. Do you remember the last meeting you were part of that ran off the rails, either a little or a lot? You might have left thinking: “why?”

Why do we seem to make things so hard? Why is this situation such a mess? Why can’t we pick a direction and go? Why does everything take so long? Why? Why? Why?

Enter the Triangle of Satisfaction – one of most powerful, “sticky” (as in it sticks with you) pieces of applied theory ever, especially in the realm of public decision-making, yet also in the world of leaders and teams — how we humans rock and roll.

The diagram shows the three types of satisfaction we all need every time we seek agreement, movement or improvement on complex issues, plans or decisions: substantive, procedural, and emotional/relational.

This may be especially relevant for public work and decisions by government agencies and/or elected officials.

All participants harbor these intersecting needs, whether conscious of them or not. We humans not only want, but need, these types of satisfaction in order to reach decisions and move forward.

Let’s take each type of need in turn and see how you might apply these. Click on the Rolling Stone’s tune, Can’t Get No Satisfaction for background music to enhance your experience of this post here.

SUBSTANTIVE Satisfaction

The substance is simply the thing you are doing or deciding. It is often the easiest to identify. But ask yourself: “is what we’ve defined as the substance just the tip of the iceberg”?

What is submerged below the surface that could hinder collective progress? The answer is in the other two corners of the triangle, the ones that are below the surface. P.S. the ones you can’t see. The ones just waiting to crash the boat into.

A famous example of this was during the Vietnam War peace negotiations where participants spent months haggling over the shape of the table and who would sit where.

Submerged needs for clear Process and Relational Satisfaction will greatly affect any purposeful dialog or discussion. Every time.

The ability to step back and deliberately design a tailored process and with relational/emotional safety in it rather than rushing and driving straight to possible ‘solutions’ is key. It’s also a primary value a facilitator, or facilitative leadership team can bring in with, for example, the use of readiness assessments, liberating microstructures or mutual gains negotiations.

Challenge for fun on substance tip of triangle: think of a time you were part of group that faced conflict over substantive issues. What was it about? And how did things show up on the surface? Just recall that first. Then get ready to consider how questions of process and emotion shaped what happened next.

PROCEDURAL Satisfaction

In complex settings, procedural satisfaction is way too routinely overlooked.

Participants and others with a stake in the outcomes must use or create credible processes by which people can catalog together what the facts are, consider what they mean, and then discern now what can happen next.

What process will be followed? Who will decide? What steps will be taken and how long will it take? Is the process fair and transparent? Is it inclusive? Why or why not? Who will interact with whom at what points in the work?

Think of the many times you’ve been in any role with this scenario. The data may be there to support a decision, but if participants, the partnering agencies and/or people with a stake in the outcomes don’t find some honest ways to come along, then…can it be supported and carried out? Hmmmmm.

Challenge for fun on process tip of triangle: thinking of that situation you recalled from your own experience, what were the steps you took to collaboratively frame and explore the issues at hand? Were they more or less sequential steps? Was there a realistic time line or not? By what means did people stay oriented to the process? See my friend Martha Bean‘s visual “framing” here.

EMOTIONAL Satisfaction

No big surprise here: people need emotional satisfaction.

What’s happening here: ask “how do you/they feel about the whole shebang?” Specifically, is there sufficient mutual trust or at least a working trust and respect present? If not, how will we make this a safe enough space to engage anyway?

People with the biggest stake in the outcomes often (and need to!) consider their other best alternatives to collaboration — other methods for getting their interests met at any point in the work. Depending on the context, ethics, and existing relationships, there’s nothing wrong with any of these strategies to get interests met.

Think for example of some of these potentially best, or better, alternatives to collaboration:

-litigation

-other ways to block or discredit decisions.

-media or other campaigns

-civil disobedience

-other?

Checking on the emotional state of the situation is a must for anyone charting a path forward in a contentious environment.

Challenge for fun reflecting on the emotional tip of the triangle: now think about someone in the situation you recalled from your own experience. This could be you or someone else: what qualities did this person bring to the situation that helped or otherwise memorably affected how people felt in the situation? What upfront or other shared expectations allowed for progress with emotional satisfaction?

(note: sometimes people use the words “relational” or “psychological” satisfaction for this ’emotion’ corner of the triangle.)

Collaborative Work Requires Attention, and Usually More Time Than You Expect…

Want outcomes that can be carried out over the long haul? Want decisions that people will not only support but also tell a story later with liveliness and satisfaction? Want to, as Keith McCandless says, “unleash and include everyone” and make room for innovation?

A situation is always ripe for something by way of increasing substantive, procedural and emotional success and satisfaction. The questions are mostly ready for what? With whom and how?

Stay curious while looking and paying close attention both above and below the surface to all three aspects of the Triangle of Satisfaction.

Cherie Shanteau-Wheeler and I had just spent a wonderful year teaching and coaching facilitation and collaboration skills to and with public land managers in 2015 when I wrote this the first time. Each time in our courses and onsite work, it was an all-time favorite to bring out this Triangle of Satisfaction and then hear participants say, “I get it! I’ll use that!”

Maybe you already apply this. Maybe you are a pioneer in this field of ours who helped embellish this piece of theory. I hope you find it valuable and simple. It’s simple, but not always easy. In my own work I find it useable nearly every day.

(Special note: we all stand on one another’s shoulders: this Triangle of Satisfaction comes from the work of Chris Moore from CDR as one original source of this model as well Julia Gold of the University of Washington Law School for the ‘tip of the iceberg’ metaphor, and also Rhian Williams and the South Australian Aboriginal Legal Rights Movement for some of the insights as well. Thanks!)

We’d love to hear your story of using it in your work in the comments below or by message.

A bit about me — external coach and process maven: my latest jam is about organizational health and development, preventing & managing conflict and delivering credentialed coaching for government leaders and teams. In my current blog series I am offering my readers practical moves to give ourselves and each other permission to keep learning. Thanks for reading and sharing with folks who may find it useful.

We help people listen and talk with each other with purpose and clarity. We find out what people are ready for and design custom opportunities to find common ground and to take action. Find me and my long-time work mates at Triangle Associates and please sign up to receive my monthly posts in your inbox by typing in your email address here.

Tune Into Power and Level Up Your Leadership

By Nedra Chandler, 3-minute read

Hi readers, I promise you insight into power here that you put into use right away. How is it that power dynamics are simple (see my slide above) and wickedly complex at the same time? Upping your awareness of how power moves around all the time can make a big, positive difference in your life, and that of your organization.

___

We were on Bainbridge Island in Washington, walking around the waterfront one autumn day. The sky was blue, the sun was out, and my husband Scott’s mood was glum. He was less than a day away from a work trip to China and was dreading it.

What fresh hell?

The source of Scott’s angst was that he had a new boss who treated his professional staff like kids under his thumb — wielding power over them in ways that left them wondering what fresh hell was coming next.

This new mode at work left Scott and his team hamstrung. They began to see, feel and realize how diminished their collective power was together.

Power Moves Around All the Time — How Many Kinds of Power? At Least 7…

For example, they began to walk on eggshells, ‘asking permission’ to show up as leaders in their own right and do their work to serve their international customers. Before the re-shuffle, each team member had taken initiative to be innovators and be of excellent service. Now they began to quietly complain and adopt a team culture of disempowerment. By the way, go see this short overview of 7 types of power to get you noticing power more expansively and usefully.

So there we were, strolling along past some small shops on Eagle Harbor. Something caught Scott’s attention. He stopped to look at a rack of sale T-shirts on the sidewalk. There was this t-shirt with a skull and crossbones on the back:

“The beatings will continue until morale improves.”

“This shirt is so mine”

Scott, typically not much of an impulse buyer, was immediately sold on the shirt. I chuckled, but honestly found the line disturbing. No wonder it was here on the sale rack.

Yet, there it was, a silly-yet-somehow-cathartic way to express his extreme frustration with the new mood at work – set by a leader who didn’t yet have the experience or discernment to use his positional power with, rather than over, his team.

Use your ‘power over’ like a bomb

Scott’s previous boss had confidently possessed the power to decide too, yet had used his unilateral power more like a bomb – as in almost never. That approach of fostering trust and a culture of stewardship had made Dale one of the most effective men in the company, but that’s another story.

Here’s the thing I want to offer today:

Unless you are in a field where strict chain of command and control is paramount (for example, the military or a fire crew), choosing to use power over, rather than power with, will most likely descend into team dysfunction characterized by low trust.

What using excessive power over people can do to organizational culture

When I come into an organization to help out as a third party, this is what the use of excessive ‘power over’ can look like: an unlively work culture where people don’t have the courage to take risks or work together for the good of the whole. Nor are they as inclined toward accountability to one another or to those they serve, especially when those qualities are not acknowledged or rewarded.

Slide above from Keith McCandless, adapted from Edgar Schein’s work.

Scott lasted 9 difficult months under the new boss. That kind of work stress kills people early, so now he’s with another global business where trust and courage to skillfully confront (inevitable) conflict is the norm rather than the exception. Where commitment and accountability to collective results is rewarded and celebrated. There’s an aliveness to their work.

But right then, those years ago, when he bought that “I give up” t-shirt, he was experiencing workplace dysfunction that most adults find themselves in at least once or more during a career. Sometimes this sets the default tone for an entire organization or administration. It’s a lose-lose deal all around. And it’s almost never about just one person, or just one new leader. Organizational culture is built and re-built everyday through habits of interaction.

I’m curious, two questions for you:

1) what are you learning as you notice these power dynamics — ‘power over people’ and ‘power with people’ in your own lives and organizations? Please share an insight, question or comment below.

and

2) As you consider your own leadership style, how does “use your unilateral power like a bomb*” resonate with you?

Ari Weinzweig mentioned this in an interview I heard. In the business he runs with thousands of employees, he said nearly always chooses to use a consensus-building kind of stewardship approach — and the effects on business are remarkable. Listen to him here with Amiel Handelsman.

A bit about me: My work is about organizational health and development, preventing conflict and/or managing it, and professional development coaching for individuals and teams. In this winter blog series I am exploring practical moves we can make to give ourselves and each other permission to keep learning. I focus on government because that’s where I do most of my work – yet these approaches are relevant across sectors. Find me and my long-time work mates at Triangle Associates and please sign up to receive my monthly posts in your inbox by typing in your email address here.